FAQ's

FAQs for Kiyahey

1. What types of pet products do you offer?
At Kiyahey, we offer a wide range of pet essentials, including toys, grooming tools, feeding accessories, training aids, and health products. Our collection is carefully curated to ensure the best quality and enjoyment for your pets!

2. How can I track my order?
Once your order ships, we’ll send a tracking link directly to your email. Simply click the link to follow your package’s journey to your door!

3. How long will my order take to arrive?
Orders typically arrive within 5-10 business days. We’re dedicated to fast shipping so your pet gets to enjoy their new products as soon as possible. If you have any questions about your order, please email us at customerservice.kiyahey@gmail.com.

4. What if my product arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours at customerservice.kiyahey@gmail.com. We’ll work quickly to resolve the issue by either replacing the product or issuing a refund.

5. Do you accept returns?
Yes, we want you to be completely satisfied with your purchase. We accept returns on unopened items within 30 days of delivery. Just reach out to us at customerservice.kiyahey@gmail.com, and we’ll guide you through the return process.

6. Are your products safe for my pets?
Absolutely! At Kiyahey, we prioritize pet safety and source all of our products from reputable suppliers. Each item is designed with your pet’s well-being in mind.

7. Do you have any tips on choosing the right products for my pet?
Yes! Our team is always happy to provide recommendations based on your pet’s breed, age, and preferences. Send us an email at customerservice.kiyahey@gmail.com, and we’ll help you find the perfect products.

8. How can I contact you for further assistance?
For any additional questions, feel free to reach us at customerservice.kiyahey@gmail.com. Our customer service team is here to help you and your furry friend have the best experience with Kiyahey!